Emergency help
These numbers are free from any phone in mainland China. Save this page for offline use before you travel.
110PoliceCrime, theft, lost passport report, any danger. Can also be reached by SMS in many cities.120AmbulanceMedical emergencies. Say the address in Chinese if you can, or share your location.119FireFire and rescue.122Traffic accidentsRoad accidents.12367Immigration service hotline (NIA)Visa-free entry, stay permits, arrival card and other entry questions; English service is available.12345City government hotlineNon-emergency help and complaints in most cities, with English support in the big ones.12301National tourism service hotlineComplaints about tours, attractions and travel agencies.
Show these phrases
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救命！Jiùmìng! · Help!
请帮我报警。Qǐng bāng wǒ bàojǐng. · Please call the police.
请帮我叫救护车。Qǐng bāng wǒ jiào jiùhùchē. · Please call an ambulance.
我要去医院。Wǒ yào qù yīyuàn. · I need a hospital.
我的护照丢了。Wǒ de hùzhào diū le. · I lost my passport.
我对……过敏。Wǒ duì … guòmǐn. · I am allergic to ...
药店在哪里？Yàodiàn zài nǎlǐ? · Where is the pharmacy?
我不会说中文。Wǒ bú huì shuō Zhōngwén. · I don't speak Chinese.
If you lose your passport
- Report the loss at the nearest police station (call 110 if you are unsure where it is) and ask for a loss report.
- Contact your embassy or consulate for an emergency travel document.
- Take the police report and the new document to the exit-entry administration office of the local public security bureau for an exit visa or stay permit before you leave China.
More on staying well: Health and safety.